In line with the vision of HH Sheikh Mohammad Bin Rashid Al Maktoum, Vice- President and Prime Minister of the UAE and Ruler of Dubai to promote excellence in services offered by government organizations, the Ministry of Finance (MoF) recently launched its “Customer Service Charter” activities. Part of the Emirates Government Service Excellence Programme, the initiative aims to enhance the standards of services offered to customers in the UAE.
The Charter plays an important role in encouraging more efficient and comprehensive services among federal organizations, as it works on offering a unified set of standards meant to meet customer expectations. A concerned administration office is also available which is responsible for measuring the level of service provided, and keeping track of customer feedback.
Commenting on the Charter, Sheikha Bin Zaal, Director of Corporate Excellence at MoF said: “The Ministry of Finance is committed to providing an exceptional level of service that meets customer expectations. Our launch of the “Customer Service Charter” activities falls in line with our efforts of implementing direct, practical plans to achieve this important goal.”
Bin Zaal added: “The Ministry’s strategy is focused on applying all the contents of the Charter through its capable and dedicated team. Our employees are able to meet the requirements of our customers in an accurate manner. We also aim to provide services to our customers through a number of different channels to ensure efficiency and to save time required for procedures.”
HH Sheikh Mohammad Bin Rashid Al Maktoum, Vice- President and Prime Minister of the UAE and Ruler of Dubai launched the “Customer Service Charter” in 2011, to promote excellence and competiveness among government organizations and to raise them to higher standards in line with global best practices. Key focuses of the charter include hospitality services and customer services in the banking sector.
MoF is dedicated to enhancing its relations with its partners and customers through different communication channels, including its two customer services centres in Abu Dhabi and Dubai, internal calls with MoF employees, emails and enquiries, in addition to providing methods for receiving customer feedback during working hours.
