New e-services for DIFC business documents to streamline workflow
Effective today, salary certificates and any other letters related to a Dubai International Financial Centre (DIFC) company’s business operations will be issued electronically. According...
Dubai sees increase in new and renewed business licenses in Q2...
The Department of Economic Development (DED) in Dubai saw a marked increase in the number of transactions related to business licenses as well as...
Revenues from UAE’s Federal Government Service Transactions Rose 4.2% in Q1...
The Ministry of Finance (MoF) announced that the federal government revenue collected through e-Dirham reached more than AED2 billion in Q1 2016, up 4.2...
Arabic to become main language across invoices, customer care services
Invoices, price tags and menu cards will have information in Arabic by end of year
Call centres and reception desks will have Arabic...
Business licenses can be renewed via SMS in Dubai
The Department of Economic Development (DED) in Dubai has launched a new service for owners of business licenses to have them renewed automatically through...
DED offers to resolve commercial disputes within 10 days
Traders who submit complaints to the Department of Economic Development (DED) in Dubai are now having them resolved within no more than 10 days....
‘Smart Hall’ to provide 24/7 business registration and licensing services in...
The Department of Economic Development (DED) in Dubai will open a ‘Smart Hall’ where license owners and investors can have round-the-clock access to its...
DED simplifies fine settlement for business establishments
New smart system will combine four steps to settle fines within five minutes
The Department of Economic Development (DED) has automated the fine settlement systems...
UAE’s Uber for Laundry is Here, wash+
Wash+ is an App that makes it easy to request pickup and delivery of your dry cleaning in Dubai
Washplus has announced the launch of...
Ras Al Khaimah Free Trade Zone Opens Boulevard Business and Service...
Ras Al Khaimah Free Trade Zone (RAK FTZ) has recently opened its new Business Centre in Boulevard Downtown Dubai. This initiative is part of...
Top 5 Customer Service Trends for 2015
In 2015, customer service will become more complicated and compelling than ever. Brands will often find themselves forced to adapt not only to new...
Visa Application via Mobile App
A new mobile application through which residents and expats can easily obtain visas was released recently. The new app is part of the efforts...
DED Unveils ‘24/7’ Smart Services Channel
DED Unveils Innovative Smart Services Channel Architectured on Cisco Technology Solutions at Gitex 2014
‘24/7’ will enable customers to complete business registration and licensing transactions...
“Sorry” and “thank you” isn’t synonymous to good customer service
The communication between companies and their customers is never simple and some industries are more successful than others when it comes to customer service....
Family-owned businesses make up the largest sector of the GCC economy
Approximately 80% of non-oil GDP within the Middle East region is accounted for by family-owned business groups. Typically, these privately-owned organizations span multiple business,...
Region’s first-ever ‘Consumer Friendliness Index’ revealed in Dubai
DED leads rating of retail outlets for service quality, fair pricing and consumer rights protection
A qualitative analysis of the consumer experience in six key...
UAE’s Digital Government Ranked Among the Best in the World
The United Arab Emirates is the country with the third best digital government in the world. According to a new report, the country’s digital...
Dubai’s Department of Economic Development clarifies 2000 activities under trade licenses
DED completes adding descriptions for 2,000 activities permitted under various trade licenses
The Department of Economic Development (DED) has completed the adding descriptions for 2,000...